The Montana Woodworks® Inc. Terms & Conditions/Customer Agreement
Copyright ©2005 - 2015. All rights reserved. Your rights to the material on this website are detailed below. Your rights are limited to what is detailed below. As a user, you are authorized only to view, copy, print, and distribute text on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ©2005 - 2015 Montana Woodworks. All rights reserved. As a user or a webmaster you are allowed to link to our pages so long as no photos are used as inline links. All photos are the property of Montana Woodworks® Inc. and you are not allowed to digitally copy them except as they appear along with the original document such as a PDF file. You are allowed to print photos as they appear along with the original document such as a PDF file. The website source code is copyrighted and you are strictly forbidden to copy it or any portion of it. Montana Woodworks® is a registered trademark and is the property of Montana Woodworks® Incorporated.
Our product will usually ship within 7-10 business (special orders may take longer) days via UPS or a freight trucking agency. Free shipping within the Continental US (48 states). Special shipping prices are available for shipping to Alaska, Hawaii, or internationally. Email us directly for more information. Our carriers provide curb side delivery and do not provide white glove or in-house delivery.
All Montana Woodworks® products are covered by a 20-year limited warranty. See specifics below.
What Does This Warranty Cover?
This warranty covers structural defect or aesthetic damage due to negligence by the manufacturer or the shipping agency. The terms "structural defect" and "aesthetic damage" shall be defined on a per item basis by Montana Woodworks®, Inc.
How Long Does This Warranty Last?
This warranty lasts for a period of twenty years from the date of original purchase.
What Will Montana Woodworks® Do?
MontanaWoodworks® will, at the sole discretion of Montana Woodworks®, repair, replace or refund the original purchase price of the item(s) in question.
What Does This Warranty Not Cover?
This warranty does not cover abuse, misuse, neglect or acts of God (such as flood, fire or tornado). Also, this warranty does not include fading, discoloration or cracking due to exposure to sunlight or weather. The solid wood, edge-glued panels used in case goods, tables, nightstands, etc. are not intended for exterior use. Placement and/or use under such conditions will void this warranty. Failure to properly protect this product by the proper application and periodic re-application of a quality consumer grade or better finish such as lacquer, varnish or exterior grade, weather resistant stain per the finish manufacturer's directions and is applicable to the products intended use, will void this warranty.
How Do You Get Repairs?
In order to be eligible for warranted repairs, replacement or refund (the choice of which will be at the sole discretion of Montana Woodworks® ) you must either return the warranty registration card within thrity (30) days of the date of original purchase or present a copy of the original receipt with the date and location of original purchase. Please be prepared to send pictures of the item in question showing the specific damage or defect resulting in the claim.
If you wish to contact Montana Woodworks® regarding a warranty issue, please contact our corporate headquarters at:
Montana Woodworks®, Inc.
76 Whitetail Dr.
Rexford, MT 59930 U.S. A.
How State Law Applies
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Checking, A Natural Process
Checking is a natural process that all log furniture is subject to. "Checking" or "cracking" occurs when the wood releases moisture during the natural drying process and often occurs across the annual growth rings. Checking does not affect the structural performance or the integrity of the wood. The degree of checking will vary from product to product and even from log to log. Small Pinholes scattered throughout some logs create additional contrast and beauty.
These characteristics add to the uniqueness of our furniture and lend it a unique, rustic appeal that is so very popular with rustic furniture owners. As always, if you have questions or concerns about our log furniture, please do not hesitate to call or email us.
We have a 90 day no questions asked return policy. You must provide a copy of the original receipt and location of purchase. The 90 days start on your date of purchase and we must receive your request before the 90 days end. Unless being returned under warranty conditions, the shipping cost of returning the product(s) will be deducted from your refund unless prepaid by the customer.
Special Offer Coupons
SPECIAL OFFER COUPONS: Coupons are LIMITED TO ONE TIME USE by each customer and/or household. In the event that a coupon is used more than once by a customer/household, the consecutive orders will be processed and credit card charged without applying discount on the consecutive orders. The discount applies only to the first use of the coupon, one time only.
*** Montana Woodworks, Inc. reserves the right to cancel an order due to a pricing error on our site. If such an instance should occur, a full refund will be made to the customer. ***